Return and exchange policy

At Tempo, we are committed to providing high-quality products that meet your needs. If a return or exchange is necessary, please read the conditions below carefully.

Tempo shelter covers

  • No returns or exchanges will be accepted for a cover that has been removed from its packaging.
  • Before unsealing the cover, carefully verify the size and compatibility with your structure.
  • Covers must be in their original, sealed, and intact packaging to be eligible for a return or exchange.
  • Final sale: all custom-made covers, those requiring sewing, made in 7 oz or 12 oz material, or with irregular lengths or widths are not returnable or exchangeable.

Accessories, screws, ropes, and frames

  • Returns and exchanges accepted within 30 days of purchase.
  • Items must be new, unused, and in perfect condition.
  • Tempo reserves the right to inspect all returned items before issuing a refund or authorizing an exchange.
  • The final decision to accept or refuse a return is solely at Tempo’s discretion.

Return procedure

  • In-store purchase: returns or exchanges must be made at the same store location where the purchase was made, at the customer’s expense.
  • Online purchase: contact us before any return to receive the necessary instructions.
  • Return shipping costs are the responsibility of the customer.

Restocking fees

  • Restocking fees may apply to returns or exchanges.
  • The amount of these fees will depend on the item’s condition and type.